Booking Terms and Conditions

Please read the following terms and conditions carefully before making your booking. By submitting your reservation, you agree that you are bound by the Terms of this Agreement with TRANSFER247, and any additional terms and conditions that apply to the reservation of your travel service. You agree, on your own behalf and on behalf of those you represent, to comply with these Terms. You agree that any breach of these Terms may result in the cancellation of your reservation, the loss of any amount you pay for your reservation and the deprivation of the right to access the service in which those Terms apply.

1. Booking

After completing the reservation form, you will receive a confirmation email within 24 hours, along with our offer and all the details of your reservation. Once you accept the offer, responding in writing to the confirmation email, and immediately after payment is confirmed, you will receive your booking voucher electronically and your Contract, regarding your travel services, is effective.

2. Payment

For your reservation to be confirmed, the relevant payment is required not later than 48 hours before the starting time of the travel service, as it will be stated in the confirmation email that will be sent to you.

Reservations that have not been successfully paid based on the details in the confirmation email, are considered invalid.

3 Pricing

Prices are calculated based on the vehicle type, destination and the date you wish to use our travel services. We reserve the right to change prices at any time, even after payment. Possible reasons may be, for example, a change in toll prices, fuel or VAT. We have the obligation to notify you in writing of the change in pricing and the reasons for which it occurred.

4. Modifications & Cancellations

All changes and cancellations are made in writing to the contact email We will then send you an email in which you will have to reply and confirm its contents, in order to proceed with your request and issue a new booking voucher. If for any reason you do not receive the message, you are solely responsible for contacting us to verify that your request has been received and is being processed. We are not responsible if, for any technical reasons, the communication process is not completed.

You may cancel or change your reservation up to 48 hours before the start of the service. After 48 hours, the change is related to availability and we cannot guarantee the availability of the service.

5. Refund

If you wish to cancel your reservation, a refund will be made if you have informed us in writing to the email up to 48 hours before the start of your travel service. For 48 hours and less notification, no refunds will be made.

We are not liable for refunds for any bank transfer charges.

6. Transfer Services.

It is your responsibility to ensure that all personal information and booking information provided when completing the form is correct (date, time, flight number, full address, etc.). TRANSFER247 will use the information you have completed during the booking process and will transfer you to your destination as close as possible to your stay, given the characteristics of the vehicle and the natural conditions of access to the destination you requested. Passengers will be picked up at the meeting point, the date and time specified in your booking voucher.

The waiting time, from the pre-arranged appointment, is 60 minutes at the airport, 30 minutes at Ports and 15 minutes waiting time at all other meeting points. If you are not present at the meeting point at the agreed time, you lose the right to a refund for your travel service.

It is your responsibility to ensure that your pre-arranged transfer to the Airport is at least 2 hours in advance of your scheduled flight or departure time. When you are booking the transfer service, on a date and time, you need to be sure that it meets the requirements of your route.

In case you are unable to locate the driver at the designated meeting point, it is your responsibility to contact TRANSFER247 at the telephone number listed on the booking voucher. If you fail to call these numbers and TRANSFER247 is not notified of the problem, the transfer service will be cancelled, and no refund will be given.

During the booking process you need to tell us if you are traveling with children. We recommend that you bring with you the child restraint system with which you are most familiar. If you do not want to travel with your own child restraint system, you can request one, during the booking process. This request is subject to availability and TRANSFER247 cannot guarantee that its restraint system will be similar to the one you are used to.

If you do not request a child restraint system during the detention process, your child will travel with the vehicle’s security and restraint systems. Directive 2003/20/EC of the European Parliament regulates the use of obligatory child restraint systems. In the case of private transfers, the law states:

  • Children under the age of three, when traveling in an authorized vehicle, may travel without a restraint system in the rear of the vehicle if a child restraint system is not available.
  • Children three years of age and older must have an adult seat belt if there is no child seat.

In any case, a child or infant will count as a passenger in the vehicle.

TRANSFER247 reserves the right to make any changes that may occur regarding the vehicle type or driver, without having to notify you of this change.

The choice of the route to be followed, remains at the discretion of each driver. The driver has the right to refuse to follow routes that do not ensure the safety of the occupants as well as the integrity of the vehicle.

7. Force Majeure

TRANSFER247 can neither guarantee nor be held liable for any circumstances arising out of or before the travel service of your choice. Such circumstances may include, but are not limited to, accidents and related delays, checks or police activities, acts of vandalism or terrorism, protests and organized disturbances, unpredictable road hazards, government or national authority decisions, natural disasters. or other events not subject to TRANSFER247 control.

8. Customers Responsibility

By accepting this contract, you declare that you are of legal age and that you have the legal capacity to create and assume legally binding obligations, which allow you to comply with all the responsibilities associated with this contract.

You declare that you understand the terms and conditions described herein.

You understand and agree to notify TRANSFER247 of any change or variation that may affect the travel service as soon as possible.

Your service will be organized and provided according to the information provided to us during the booking process. It is your responsibility to verify and confirm that all information contained in the booking form is correct and, in case of discrepancies, to notify us immediately.

You must always bring the necessary documents and identification. TRANSFER247 will not be held liable or charged for failing to obtain the appropriate documents or comply with local authorities.

In the event that TRANSFER247 has to face a fine due to your non-compliance with local laws, regulations or other requirements imposed by the countries to which you wish to access, leave or visit, we reserve the right to withhold service or any money paid to us until the full amount of the fine has been paid in full.

9. Luggage

The baggage allowance per passenger, is one suitcase with a maximum weight of 20 kg and a total combined dimension of 158 cm (height + width + length), as well as a hand luggage. For any larger luggage, you need to notify us in writing when filling out the form.

In case you forget any luggage in the vehicle, we will make every reasonable effort to recover the lost item and, if any, arrange shipping to the address provided when booking. You will be responsible for covering any additional costs.

TRANSFER247 is not responsible for any loss or damage your luggage may suffer. We recommend that you choose a travel insurance policy that can cover any loss or damage.

10. Domestic Animals

During the booking process you must notify us if you are traveling with pets. Pets are the sole responsibility of their owner and they must always travel in an IATA approved box. Pet transport depends on our availability and approval and an additional charge will be applied. If we have not been informed at the time of your booking that you will be traveling with a pet or if the above conditions are not met, we reserve the right to refuse the service and your travel service will be cancelled without a refund.

11. Right of Admittance

TRANSFER247 reserves the right to refuse services to persons under the influence of alcohol or drugs. TRANSFER247 reserves the right to cancel the service if the behaviour or conduct of any passenger is such as to affect the safety of the driver, vehicle or other passengers. TRANSFER247 will not be held responsible for any additional charges that may arise from such conduct.

The consumption of alcohol or drugs in vehicles is strictly prohibited. Smoking is not allowed in any of the vehicles.

12. Applicable Law and Jurisdiction

All vehicles have the compulsory insurance required by Greek regulations and all administrative licenses.

TRANSFER247 is a Greek company and this Agreement is governed by Greek law. You hereby consent to the exclusive jurisdiction and jurisdiction of the courts of Athens, in Greece, for all disputes that arise or are related to the use of our travel services.

(last update July 16, 2020)

Back to top